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APPROACH

A two-step approach was followed to solve the same:

  • Region Analysis: We performed a diagnostic analysis on the region under consideration to determine if there were issues due to low customer acquisitions, poor customer retention or a combination of both.
  • Opportunities for Growth: Identified potential opportunity areas using Insights from the region analysis for revenue growth through measures like upsell, cross sell or targeting dormant/inactive customers etc.

KEY BENEFITS

  • Enabled the client to make data driven decisions on sales/marketing front for the forthcoming quarter by regions to drive increase in revenue

RESULTS

  • ~26M lift in revenue through different growth campaigns (upsell, cross-sell, reactive/ Churn) that were run across four regions

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